Shipping Policy

Last updated: September 21, 2026

Armstrong Electric Vehicles currently ships orders only within the 48 contiguous United States.

Free Standard Shipping

We provide free standard shipping on eligible orders delivered within the 48 contiguous U.S. states. There is no standard outbound shipping charge at checkout for eligible destinations.

Locations We Do Not Ship To

We currently do not ship to Alaska, Hawaii, Puerto Rico, other U.S. territories, P.O. boxes, APO/FPO addresses, or military addresses.

Order Processing

In-stock orders are typically processed within 1–3 business days. Processing can take longer during holidays, unusually high order volume, address verification, fraud-prevention review, pre-orders, or backorders.

Estimated Transit Time

After an in-stock order has been processed and handed to the carrier, standard transit is typically 3–5 business days within the contiguous United States. Delivery dates are estimates and are not guaranteed. Weather, carrier disruptions, remote locations, holidays, and other circumstances outside our control can cause delays.

Fulfillment Origin

Orders are fulfilled through our authorized HappyRun seller relationship using HappyRun's U.S.-based fulfillment network. HappyRun publicly identifies a U.S. warehouse in City of Industry, California. The actual fulfillment location may vary depending on the product and available inventory.

Carriers

E-bikes are generally shipped by FedEx. Accessories and replacement parts may ship by FedEx, UPS, or USPS depending on the item and fulfillment location.

Pre-Orders and Backorders

If a product is listed as a pre-order or backorder, the estimated shipping date shown on the product page or in your order communication applies instead of the normal processing timeline.

Tracking

When tracking becomes available, it is sent to the email address used for the order. Tracking information may take up to 24 hours after carrier acceptance to begin showing movement.

Split Shipments

Bikes, batteries, accessories, replacement parts, or bundle components may ship separately. A single order can therefore have multiple tracking numbers and different delivery dates.

Signature Requirements

Because e-bikes are high-value items, some deliveries may require an adult signature. Please monitor the carrier tracking and make sure an eligible recipient is available when required.

Address Changes

Contact us as soon as possible if you entered an incorrect shipping address. We cannot guarantee an address change once fulfillment has started or a carrier has accepted the shipment.

Lost or Damaged Shipments

If tracking shows delivered but you cannot locate the shipment, or if a package arrives visibly damaged, contact us promptly at contact@armstrongelectricvehicles.com with your order number and relevant photos when available.