Use the steps below to check the status of an Armstrong Electric Vehicles order.
1. Check your shipping-confirmation email
When a carrier tracking number becomes available, Shopify sends a shipping-confirmation email to the address used at checkout. Open that email and select the tracking link to view the latest carrier status.
2. Check your customer account
If you used or created a customer account, you can review your orders from the Orders section of your account.
3. Multiple packages
Bikes, batteries, accessories, replacement parts, and bundle components may ship separately. One order can therefore have more than one tracking number and different delivery dates.
No tracking yet?
In-stock orders are typically processed within 1–3 business days. Tracking may not appear until the carrier has received and scanned the package.
Tracking shows delivered but you cannot find the package
Check around the delivery location, ask household members or neighbors where appropriate, and review the carrier's delivery details. If the package still cannot be located, contact us so we can help determine the next step.
Need help with your order?
Email contact@armstrongelectricvehicles.com or use our Contact Us page.
Please include:
- Your order number
- The email address used at checkout
- Your shipping ZIP/postal code
- A short description of the issue
Support hours: Monday–Friday, 9:00 AM–5:00 PM Central Time.