Orders
How do I know my order was received?
After a successful checkout, Shopify sends an order confirmation to the email address used for the purchase. If you do not see it, check your spam or promotions folder and confirm that you entered the correct email address.
Can I change or cancel an order?
Contact us as soon as possible at contact@armstrongelectricvehicles.com. We cannot guarantee changes or cancellation once fulfillment has started or the order has shipped.
Shipping
How long does shipping take?
In-stock orders are typically processed within 1–3 business days. Delivery time depends on destination, carrier, product size, and other factors. Review our Shipping Policy for complete details.
How do I track my order?
Use the tracking link in your shipping-confirmation email. You can also visit our Track Order page for instructions.
Can parts of the same order arrive separately?
Yes. Bikes, batteries, accessories, or bundle components may ship separately and can have different tracking numbers.
Returns and refunds
Can I return an item?
Eligible return requests generally need to be submitted within 14 days after delivery unless the product page states otherwise. Review the Return & Refund Policy before sending anything back.
How long does a refund take?
Once a return is received, inspected, and approved, we generally process the refund within 10–15 business days. Your bank or card provider may need additional time to post the credit.
Products and compatibility
How do I know whether a replacement battery or part fits my bike?
Check the exact model and variant listed on the product page. If you are unsure, email us before ordering with your bike model and, when available, a photo of the existing part or model label.
Are electric dirt bikes street legal?
Street-use rules vary by state, city, country, and vehicle classification. It is the customer's responsibility to check local requirements for licensing, registration, age, helmet use, speed limits, and public-road use.
Warranty and damaged items
What should I do if my item arrives damaged or defective?
Contact us promptly with your order number and clear photos or video of the issue. We will review the case and help with the appropriate next step. See our Warranty Information.
Payments
Which payment methods do you accept?
The payment methods currently available to your location are shown securely at checkout. See our Payment Policy for more information.
Still need help?
Visit our Contact Us page or email contact@armstrongelectricvehicles.com. Support hours are Monday–Friday, 9:00 AM–5:00 PM Central Time.