Return & Refund Policy

Last updated: September 21, 2026

Armstrong Electric Vehicles is an authorized seller of HappyRun products. This Return & Refund Policy is our own customer-facing policy for purchases made directly through armstrongelectricvehicles.com.

14-Day Return Window

You may request a return within 14 calendar days after delivery. Your return request must be submitted within that period and approved by us before anything is shipped back.

Return Method

Returns are accepted by mail only. To start a return, email contact@armstrongelectricvehicles.com with your order number, the reason for the return, and photos or video when relevant. We will provide return authorization and return instructions. Do not send an item back without authorization.

Eligibility for Change-of-Mind Returns

For a standard non-defective return, the product must be in resalable condition and returned with the original packaging and all items supplied with the order, including the battery, charger, keys, manuals, tools, accessories, and other included components where applicable.

Items that are materially damaged, modified, missing major components, or show use beyond what is reasonably necessary to inspect the product may be refused or may have a reasonable deduction applied for loss in value.

Return Shipping Costs and Fees

Change-of-mind returns: the customer is responsible for the actual return-shipping cost. If we provide a prepaid return label, the cost of that label will be deducted from the refund.
Damaged, defective, or incorrect items: when we confirm a qualifying issue, Armstrong Electric Vehicles will cover the approved return-shipping cost.
Restocking fee: there is no restocking fee for an eligible unused return that is complete and returned in its original condition and packaging. If an item is returned incomplete, damaged, or with use beyond reasonable inspection, a reasonable deduction may apply to reflect the reduced value.
Original shipping charges: any shipping charge originally paid by the customer is non-refundable on a change-of-mind return, except where required by law. If the order qualified for free shipping, there is no original outbound shipping charge to refund.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or materially different from what you ordered, contact us within 14 days after delivery. Include your order number and clear photos or video showing the issue. Once verified, we will provide an appropriate remedy, which may include replacement parts, replacement, return, repair assistance, or refund.

Accessories and Replacement Parts

Unused accessories and replacement parts may be returned within 14 days after delivery if they are complete and in their original condition and packaging. Defective accessories or parts should be reported within the same 14-day period.

Non-Returnable Items

Items clearly marked as final sale at the time of purchase are not eligible for a change-of-mind return. Products that have been modified, abused, materially damaged after delivery, or returned without required components may also be ineligible.

Order Cancellations

Contact us as soon as possible if you need to cancel an order. We will cancel and refund the order if possible before fulfillment begins. Cancellation cannot be guaranteed once an order has entered fulfillment or has been handed to a carrier.

Refunds

Once an authorized return is received, we inspect it and notify you of the result. Approved refunds are issued to the original payment method. We generally process approved refunds within 10–15 business days after inspection. Your bank, card issuer, or payment provider may require additional time to post the credit.

Exchanges

If you need a different model, size, color, or variant, contact us first. Depending on availability, we may arrange an exchange or ask you to return the original item and place a new order.